Embroidery Digitizing - Frequently Asked Questions
1. How do I send my artwork?
Just click here to email us the design - please make sure that you mention the required size of the finished design or its placement - like left front or cap or jacket etc.
2. In which format can I send my artwork?
You can send your artwork in commonly used graphic formats like jpg, gif, eps, ai, cdr, psd etc. The most preferred format is pdf.
3. How will I know that my artwork has reached you?
When we receive an artwork we always send an acknowledgment email to inform you that we have received the design - if however, you don't receive such an acknowledgment within 12 hours of sending it, then it is always advisable to send it again or send us a Quick Message using the form on the right.
4. What if I need know the stitch count of the artwork?
You can always email us for a free quote and we will inform you the approximate stitch count of your design.
5. How do I pay for my orders?
Go to Buy Now page.
6. How will I get my design?
After you have completed the payment, we will email your design to you.
7. In which format will I get my designs?
The 2 most preferred formats - emb [Wilcom v9] and dst [Tajima] - however, if you need your file in any other format, we can supply as well - click here to download sample files in various other formats and try loading it in your system to be sure that format that you want will open in your pc - Vector files are sent in CorelDraw, pdf and eps formats.
8. When will I get back my files?
99% of our files are turnaround in less than 24 hours. However, if the file is very complicated, we will inform you the turnaround time before starting on your artwork.